TrueTel Communications can manage your company’s network from sourcing to billing and ensure that every invoice is paid on time. Your IT department can focus on your company’s primary network and Accounts Payable can be relieved of reviewing and paying all of the monthly invoices received from different telecom carriers, vendors, utility companies, etc.

TrueTel Communications can provide the expertise and resources needed to optimize your WAN backup network. Several options will be explored that align with your company’s operations. We will collaborate and work closely with you to establish an optimized primary and/or backup solution for your entire enterprise network.

We can seamlessly migrate your backup network to a faster, less expensive, and more reliable solution, such as MPLS, Cable Broadband (Comcast, Charter, Cox, Time Warner, Media One, etc.), 3G or 4G wireless (AT&T, Verizon, Sprint), or a LEC alternative such as Verizon FiOS.

TrueTel Communications will assist in and fully manage the implementation of your primary and/ or backup (Disaster Recovery) network by:

• Identifying the locations that need to be serviced and evaluating bandwidth requirements
• Qualifying service availability with providers for each of your locations
• Presenting all pricing options available to the client for a backup network based on bandwidth availability, equipment needed, contract terms, and any one time charges such as installation charges and any construction fees
• Place orders for each service location
• Coordinate and manage implementation and turn-up for every service at every site

The benefits associated with TrueTel assisting you with your company’s telecom network strategy, include:

• Significant time and personnel resource relief, allowing your IT group to focus on the primary network
• Significant cost reduction for your company’s network (Primary and Secondary) providing you with a Disaster Recovery Plan
• Elimination of disruptions and network performance issues

Monthly Bill Consolidation:

• Coordinate to have all invoices sent directly to TrueTel
• Establish electronic billing (if desired)
• Audit each invoice to confirm pricing is consistent with existing contract terms and conditions
• Pay each invoice prior to due date to eliminate any late fees
• Confirm all invoices have been received
• Manage billing disputes and pricing issues all the way through to resolution
• Consolidate all payments onto a single invoice with line item detail for each invoice paid
• Provide original invoice copies as requested

Ongoing Support/Ticket Management:

• Coordinate with client to have all service issues sent directly to TrueTel
• Report trouble to carrier on your behalf
• Coordinate carrier site visit
• Provide updates regarding carrier activity and resolution of the issue to your assigned point of contact(s)

Disconnection of Services:

• Schedule disconnect
• Coordinate equipment return
• Ensure invoicing reflects accurate billing amount and shows services have been terminated

The advantages our related services deliver:

• One monthly consolidated bill
• Additional resources
• No late payment penalties
• Contract compliance
• Capture of all service provider errors
• Capture of all over-charge refunds
• No billing headaches when locations move, add, change, or disconnect service (MACD)
• Cost reduction
• Managed spend
• Spend visibility